shipping

FREE shipping worldwide

Hey Ladies! We’re happy to let you know we ship internationally for FREE!

We're sorry to let you know that there is now a temporary hold on international mail acceptance for various destinations. This is due to the reduced postal service resulting from COVID-19. Your order will be put on hold and shipped out as soon as the restrictions have been lifted. Check out the affected destinations below.

This temporarily hold doesn't affect the US or Europe!

YOUR LOCATION COURIER DELIVERY TIME COST

USA*

USPS

2-4 Business Days

FREE

International Shipping

DHL, FedEx, TNT

6-21 Business Days

FREE

*Including Hawaii and Puerto Rico

Business days are Monday - Friday and do not include US bank holidays, nor weekends.
aava swim is not responsible for delays in shipping or delivery due to forces outside of our control such as carrier issues or inclement weather.

Please be aware that there may be delays in delivery due to the COVID-19 outbreak which is impacting delivery timeframes across the postal network. This means that your order may arrive a few days after the expected arrival time. We kindly ask for your patience during this time, and please know we are working to ensure you will receive your order as quickly as possible.

Stay safe & healthy - love the aava team


DO YOU SHIP INTERNATIONALLY?

Yes! We are happy to let you know we ship internationally, and offer FREE standard delivery within the USA (including Hawaii & Puerto Rico). We ship internationally via FedEx, DHL or TNT Express for a fast and reliable service.

Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of the United States. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

WHERE'S MY TRACKING INFORMATION?

There's a few ways to check the status of your order & to find your tracking information:

1 - Confirmation email: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.

2 - Customer Account: Log onto the ‘my account’ section of the aava swim website and selecting ‘tracking.’ Once you've logged in you can trace and track your order as it makes its way to you!

3 - Drop Us An Email: Of course, if you need any help tracking your order then don’t hesitate to contact our lovely Customer Experience team via our email hi@aavaswim.com.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS GONE THROUGH?

We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at hi@aavaswim.com and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!

MY TRACKING HASN'T UPDATED IN A WHILE, IS THIS NORMAL?

This is completely normal! There can sometimes be a slight delay in scanned updates of your parcel as it makes its way to you through the postal system. If there’s been no update in a few days please send our lovely team an email hi@aavaswim.com and we’ll take a look for you to see if we can get some additional information from the couriers!

WILL I HAVE TO PAY DUTIES & TAXES ON MY INTERNATIONAL ORDER?

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of the United States.

Taxes and duties will be calculated per your shipping country, and while we take every effort to ensure a quick and smooth delivery, we do not take responsibility for delays and/or extra fees which may be applied via customs and duty offices in the receiving country.

WHERE IS MY ORDER SHIPPING FROM?

Our warehouse is located in Houston, Texas with orders packaged up and shipped out each business day. Please note; your order may be liable to customs or duty charges dependent on your shipping location’s policies. We’re also excited to announce our new German warehouse is expected to begin operating shortly - watch this space!


International service disruptions

Hey ladies!
We are sorry to let you know that there is now a temporary hold on international mail acceptance for the following destinations. This is due to the reduced postal service resulting from COVID-19. If you live in one of the listed countries below, your order will be put on hold and shipped out as soon as the restrictions have been lifted. If you ordered some time ago it is likely that your order has already shipped and will be returned back to us.

Suspension Due to Foreign Postal Operator Service Suspension

Bolivia Honduras Madagascar Rwanda

Chad

India

Malawi

South Africa

Dominican Republic

Kyrgyzstan

Panama

Turkmenistan

Ecuador

Libya

Peru

Suspension Due to Unavailability of Transportation

Angola Democratic Republic of the Congo Lesotho Solomon Islands

Argentina

Dominica

Liberia

South Sudan

Azerbaijan

Ethiopia

Maldives

Sri Lanka

Bahamas

Faroe Island

Mauritania

Sudan

Bahrain

Fiji

Mauritius

Suriname

Bangladesh

French Polynesia

Mongolia

Swaziland (Eswatini)

Benin

Gambia

Mozambique

Tajikistan

Bermuda

Ghana

Myanmar

Tanzania

Botswana

Grenada

Namibia

Timor-Leste

Brunei

Guatemala

Nepal

Tonga

Burkina Faso

Guinea Bissau

Nigeria

Turks & Caicos

Burundi

Guyana

Oman

United Arab Emirates

Cambodia

Haiti

Pakistan

Uganda

Cameroon

Iraq

Papua New Guinea

Uruguay

Cape Verde

Ivory Coast

Paraguay

Uzbekistan

Cayman Islands

Jordan

Philippines

Vanuatu

Chile

Kenya

Republic of Congo

Venezuela

Colombia

Kiribati

Samoa

Yemen

Cook Islands

Kosovo

Senegal

Zambia

Costa Rica

Kuwait

Seychelles

Zimbabwe

Cuba

Laos

Sierra Leone

Curacao

Lebanon

Sint Maarten

Need any assistance with shipping, tracking or accessing your aava account?

hi@aavaswim.com