made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic         made from recycled ocean plastic        

Thank you for supporting our mission to make swim sustainable!
We really hope you absolutely love our sustainable swimsuits and handmade accessories, but we understand occasionally things don’t quite go to plan. If you do need to make an exchange or return, please follow the steps below.


Please note;
  • We accept exchanges or returns of products* within 14 days of delivery.
  • All products must be returned in their original condition, with labels and tags attached and hygiene stickers in place.
  • Please read our terms and conditions below for what items can, or cannot be returned or exchanged.
  • We do not cover the return shipping costs for items that are to be returned for a refund. 

Initiate your exchange or return requests using the relevant portals below.

If you are located in the USA
Click the button below and follow the steps to proceed with your exchange or return. 

EXCHANGE OR RETURN ITEMS HERE

If you are located in Canada, Australia or New Zealand
Click the button below and follow the steps to proceed with your exchange or return. 

EXCHANGE OR RETURN ITEMS HERE

If you are located elsewhere, or you are unable to login to the portals above, please contact our customer specialists on hi@aavaswim.com. They’ll help you with your exchanges and returns.  


What are your Returns & Exchange Policies?

Returns and exchanges must be initiated within 14 days from the date of delivery. 

Accessories, such as jewellery, intimates, sunglasses, headgear cannot be returned or exchanged 

All labels, hang tags, hygiene stickers must be returned still attached to the item. All items must be unworn, unwashed, and in their original packaging and condition. Any item that is not in its original condition will not be accepted as a return, nor refund granted. 

We ask all customers to return their items in the original mailer (there is a double sticky strip) as it is an environmental, compostable bag and we want to minimise waste!

How can I make an exchange for another size, or style?

We’re so happy to hear you want to find your perfect piece! 

1. To initiate an exchange, please click the links that apply to you. If you are in the USA please click here, if you are located in Canada, Australia or New Zealand please click here, and if you are outside any of these locations, or cannot login please contact our customer experience team directly on hi@aavaswim.com. They will assist you with the next steps.

2. Login to the returns portal using your order ID and email address. Here you’ll be able to select the item(s) you’ll be sending back for an exchange. Fill in the information requested and then follow the steps to send back your item.

3. Once the item being returned is on its way back to us, we will send out the new item for you.

If you need any assistance on sizing, or style exchanges get in touch with our fit and styling expert lisa on lisa@aavaswim.com. We’re always happy to help! 

P.s. You can read more about our exchange and return policies here.

How can I make a return?

1. To initiate a return, please click the links that apply to you. If you are in the USA please click here, if you are located in Canada, Australia or New Zealand please click here, and if you are outside any of these locations, or cannot login please contact our customer experience team directly on hi@aavaswim.com. They will assist you with the next steps. 

3. Your refund will be issued once our team has deemed everything has been returned in its original condition. Please note, it can take our returns warehouse 3-5 business days to process return items, and once a refund has been initiated, it can take up to 10 business days for the returned funds to be available on the payment method you used on checkout. This is dependent on the payment method you used on checkout, and your bank's processing times.

P.s. You can read more about our exchange and return policies here.

When will I receive my refund?

Once your return has been received, it can take our warehouse 3-5 business days to process the return. Once a refund has been initiated you’ll receive a notification from us. Refunds will only be returned to the original method of payment used on checkout. Refunds can take up to 10 business days to appear on your account due to the individual bank’s processing times.

There is a problem with my product - what do I do?

Our products are checked throughout the production process, and again before we send them to you. We’re stringent on quality and we want to ensure you only receive the best! If there is any quality issue with your order please contact us so we can assess the issue and assist with next steps. Please reach out to our team at hi@aavaswim.com and let us know about the problem so we can set things right!

How do I login to the returns portal?

If you’re unable to login to our returns portal please check you are entering the correct email address you used on checkout, as well as the correct order ID. If problems persist, please then contact our customer experience team on hi@aavaswim.com.